They shipped via FedEx ground on Dec 22 with delivery expected December 31. Due to snow, it arrived on Jan 3. The four day weather delay is excusable. The 7-day delay in shipping it is not.
I e-mailed them in late December, asking for reimbursement of shipping costs. I never heard back.
January 5, I left them a 1-star review on Amazon: "Ordered December 15, delivery estimate was Dec 19-24. They shipped ground on Dec 22 with delivery on Jan 3. How can they expect to deliver to the opposite coast within deadline when they wait a week to ship? E-mailed them asking for shipping reimbursement. Never heard back from them. AVOID!"
Today, January 20, I received a phone call from them. They walked me through the process of getting the credit, up to the point where she said "next to your feedback, click the word 'remove'."
"Then we can't give you the credit."
Never mind then.
Their feedback rating for the last 30 days is 86% positive, 9% negative. Looks like many others have had similar problems. Just speculating, but the company name now shows as "ProMax Supply", so maybe they changed their name or ownership to distance themselves.
I'm now going through Amazon directly to ask for the shipping credit. We'll see where that leads.
Followup 1/29/09: Amazon reimbursed me the shipping costs. Yay.
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