Friday, July 14, 2006

Prism's too slow; SportsInteraction's too fast

Geez, Prism Casino does seem to be pretty sluggish. I sent this e-mail to Prism's accounting manager today:

Good afternoon, Chris. I've had multiple chats with Alex and Gabie regarding my recent withdrawal, and they recommended I contact you. I tried to reach you via chat multiple times, but you were either in meetings, you'd already left for the night, or you were out sick (hope you're feeling better today!).

My issue has to do with a withdrawal that was approved, but which never showed up in my Neteller account.

On June 21, I made a withdrawal of $1140. After the $250 non-cashable bonus was taken out, the remaining $890 was approved for withdrawal on July 1.

Last week, Mandy said that it should be done "any minute", probably on Monday, July 9. The $890 hasn't shown up in my Neteller account yet, and it's been two weeks since the withdrawal was approved.

Can you look into this for me? I'm thinking perhaps your staff may have mistakenly mistyped my Neteller account number. It's xxxxxxxxx802.

Thanks in advance for your help,

[signature, userID, e-mail]

To my pleasant surprise, I received a reply two hours later.

I do not see any problem with the withdrawal request. Our accounting department is just really backed up right now and they are trying to get all of these processes as quickly as possible. I will see what I can do to get this sped up for you.
It's been 24 days since I initiated the withdrawal. That's a heck of a backup.

Secondly, I played blackjack at Sports Interaction today (130%, $130 bonus, 20x WR). A couple times I got close to zero, and bounced back up, but in the end, a few hundred dollars short of the WR, I bottomed out. Ah well. 130% bonus: -$100
Something-out-of-nothing to date: $4,360

Off topic note: The image above is the cover for Richard Cheese's Sunny Side of the Moon. I heard about it on Coverville earlier this week. Good stuff.

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