We are pleased to see you eager to start playing, but unfortunately your Casino Gaming Account ... has not qualified for the [$25] bonus.
If you would like to know why, please refer to the Promotional Terms and Conditions on the website.
I'd not bothered to try and figure out why, but when I checked today, there was $25 in there. A couple hours of wagering on Red Dog (blackjack's ineligible), and it is up to $75.
I won't count this +$75 until I get the withdrawal completed, though. They seem quite confused.