Tuesday, June 27, 2006

HighRollersLounge.com takes my winnings; Vegas Strip softens the blow

It should be interesting to see how this turns out. Names changed to protect the parties:

You are now chatting with '[some rep]'
Your Issue ID for this chat is LTKxxxxxxxxxxx
Me: Hi, I made a deposit of $125 on June 19, using coupon BPBBE, got very lucky at War over the next half hour, met the wagering requirements, and requested a $400 withdrawal. It appears that the withdrawal was declined on June 21. Can you tell me why this was?
Rep: The money was taken out your account due to your gaming pattern..you can withdrawal your deposits
Me: I don't understand. Gaming pattern?
Rep: The gaming patterns are the patterns of bets which the casino do not approve
Me: I checked the terms before I played -- War wasn't on the list of prohibited games. Can you explain what I did wrong?
[waited a long time]
Me: I checked the terms before I played -- War wasn't on the list of prohibited games. Can you explain what I did wrong?
Me: I played $5 a hand for about $1800. I could have just as easily lost it all as won what I did. I wouldn't consider this a low-risk strategy violating the terms. Is that the implication?
Rep: The decision has been made and its final
Me: That's very discouraging. Can you tell me what I should have done differently?
Rep: sir the decision was up to management not me.
Me: Is there someone I could contact to find out? I might consider playing at one of your affiliated sites, but I'd certainly hesitate to unless I could learn what I did wrong so I don't make the same mistake in the future.

Rep: sir there is nothing more i can help you with.
Me: I'm sorry to hear that. Thank you for the information. Have a pleasant evening.
Chat session has been terminated by the site operator.

So, I sent an e-mail to the casino's Customer Relations Manager. He's management, right? So he'd be the one to know why the decision was made?

From: [Me]
Subject: Question for casino management
Date: Mon, June 26, 2006 9:11 pm
To: support@highrollerslounge.com

Dear Mr. xxxxxx:

Below is the transcript of a chat I had this evening with [Rep], your very pleasant customer service representative. In that chat, he indicated that casino management took the $275 I won because of "patterns of bets which the casino do not approve." I asked him what that meant, and what I could have done differently, but he was unable to find out.

Can you explain to me why $5 a hand for about $1800 at War is an unapproved pattern of bets? I'd like to avoid making the same mistake in the future.

Thanks in advance,


However, I finished up my wagering requirements at Vegas Strip Casino, at $5 a hand, two hands at once, and ended up with a balance of $1,350. Taking away the sticky bonus of $275 leaves $1,075, but the maximum withdrawal allowed is 10x the deposit (10x $100 = $1000), so I'll end up withdrawing $1,000, which is +$900 after subtracting the inital deposit.

High Rollers Casino: reneging on their $125 match bonus: -$275.00
Vegas Strip Casino: $275 sticky bonus: +$900.00

Something-out-of-nothing to date: $3,315

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